Frequently asked questions

Detailed answers for enterprise teams evaluating our software for security, deployment, and scalability requirements.

Product & Features

How does the real-time collaboration engine work?

Our operational transformation algorithm ensures conflict-free concurrent editing across distributed teams, synchronizing state in milliseconds without locking the document.

Can we integrate with existing enterprise identity providers?

Yes. We provide native SAML 2.0 and OIDC integrations with major providers like Okta, Azure AD, and Google Workspace, alongside SCIM provisioning for automated user lifecycle management.

Security & Compliance

Where is our data stored and how is it encrypted?

Data is encrypted at rest using AES-256 and in transit via TLS 1.3. We offer regional data residency in North America, the EU, and Australia to meet local compliance requirements.

Do you support granular role-based access control?

Enterprise plans include customizable role-based access control (RBAC). You can define precise permissions at the workspace, project, and document levels to enforce the principle of least privilege.

Billing & Deployment

Is it possible to self-host the application?

Self-hosted deployments are available for enterprise agreements. You can deploy our architecture on your own virtual private cloud using Helm charts for Kubernetes or via Docker Compose.

What happens if we exceed our active user limit?

We do not enforce hard limits that interrupt your workflow. If you exceed your licensed seat count, your account manager will notify you, and the additional usage will be prorated on your next invoice.